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Remove the check for the option to Display file icon on thumbnailsĬlick OK to close the Folder Options window Place a check in the option to Always show Icons, never thumbnail On the Folder Options window, click the View tab To test for this issue, follow the steps below:Ĭlick Organize and select Folder and search options from the dropdown If Windows Explorer stops working while working with pictures or browsing folders that contain pictures, there may be corruption is one or more picture files. Test for picture files that may contain corruptionĬorrupt images can sometimes issues with Windows Explorer. When the Windows Memory Diagnostics Tool window appears, choose Restart now and check for problems (recommended). Use the Windows Memory Diagnostics Tool by clicking Start, type Memory Diagnostics and select the result in the list. Sometimes faulty RAM (Random-Access Memory) can cause intermittent problems within Windows. The additional troubleshooting steps below are less common but can still cause Windows Explorer to stop working.

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How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 Additional Troubleshooting Steps: Follow the steps found on the following article to perform a clean boot and pinpoint the item causing the issue. If you do not experience the same crashes in Safe Mode, it’s very likely a startup item is causing the issue. Start your computer in safe mode Start your PC in a Clean Boot environment and troubleshoot the issue To learn how to start your PC in Safe Mode, see the following article on the Microsoft website: If you still receive the error in Safe Mode, go to the next section and follow the steps to do Clean Boot troubleshooting.

After starting your PC in Safe Mode, work as you normally do and perform the same actions that you perform when getting the error. Start your PC in Safe Mode and see if you can reproduce the error. Microsoft Security Essentials Start your PC in Safe Mode to check for startup issues

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If you don’t have an antivirus you can download and install Microsoft Security Essentials for free by following the link below. Use your favorite antivirus software to scan for any infections that might be hiding on your PC. Virus and Malware infections can cause problems with application performance. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 Scan your PC for Virus or Malware infections If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows CD.įor more information about System File Checker (SFC) see the following KB article on the Microsoft website: Windows will repair any corrupted or missing files that are found. The scan may take some time, so be patient. You may be prompted to type the password for an administrator account.Ĭlick Continue if you are the administrator or type the administrator password and then, click Continue.Īt the command prompt, type Sfc /scannow and then press ENTER. In the results area, right-click cmd.exe, and then click Run as administrator. To do this, follow these steps:Ĭlick Start, and then type cmd in the Search box. Use System File Checker to scan your PC for missing or corrupt files.

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Update drivers: recommended links Run System File Checker (SFC) to check your files

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Update a driver for hardware that isn't working properly You can do this from using Windows Update or by visiting your system manufacturer’s website or by contacting them directly.įor more information on updating your drivers, see the following content on the Microsoft website:

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Outdated or corrupt video drivers can cause Windows Explorer to stop working. Downloading and installing the latest video driver can solve many of these issues. To resolve this issue you need to determine what is causing Windows Explorer to stop working, try the troubleshooting steps below to help determine the issue. Some applications or services running on your PC may be causing Windows Explorer to stop working You may have a Virus or Malware infection on your PC System files on your PC may be corrupt or mismatched with other files You may be using an outdated or corrupted video driver This issue can be caused due to any of the following issues: Windows is restartingĪdditionally, you may notice the screen flicker just before or after the error message appears.

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